R13 Recruitment are currently partnering with a leading insurance provider in their search for a Customer Service Representative to join their Norwich-based team. Joining their highly successful team, you will be a first point of contact for customers, advising on products, and accurately updating records.
This is a full time, permanent position working Monday - Friday, 8.30am - 5pm or 9.30am - 6pm, and is offering a £24,000 salary plus OTE £25,000.
The company
A highly reputable financial service organisation, this company have been growing from strength to strength over the years, and now have multiple offices across Norfolk and Suffolk. With a focus on exceptional service to their clients, this company also have a focus on sustainability and supporting not only their employees, but the local community too.
The day to day
- Providing expert advice on the range of products sold by the company.
- Answering customer enquiries via telephone and email.
- Processing documents, and ensuring accurate records are kept.
- Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs.
- Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service.
You will have/be:
- GCSE level qualifications in Maths and English.
- Knowledge of FCA rules and regulations.
- Excellent customer service skills.
- Strong phone contact handling skills and active listening.
- The ability to adapt/respond to different types of enquiries.
- Dedication and commitment to drive performance.
How to apply:
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Recruitment Managing Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.