Operational Change Control & Governance Manger
Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
We are currently recruiting for an experienced Operational Change Control & Governance Manger with a preferable background in Financial services or Transformation & Change, but transferable skills are welcome. This is a key role that involves leading a team and developing innovative solutions for internal and client facing governance and quality change controls.
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
- Apply to find out about our other benefits
What you'll be doing
- Managing the interface between the Central Change Team, Client, IT, 3rd party suppliers, Front and Back-office teams, to deliver planning and control of operational change projects.
- Influence key stakeholders (e.g. corporate and client SLT members) to ensure that operational change is planned effectively, and key milestones, contention, dependencies and risks are identified and understood.
- Manage the Change Request and estimation process deliverables within contractual
- Collaborate with both internal and external teams to develop the operational change roadmap and plans
- Lead and coach a team of direct reports to deliver their governance and change control responsibilities and support appropriate personal development plans.
- Develop and manage necessary frameworks, processes and documentation to exceed minimum requirements and to protect Service Levels across operations.
- Engage, maintain and share regular updates on change controls and governance activity across a range of stakeholders including client, SLT, and 3rd parties.
What we're looking for
Qualifications:
- Certified in PMO or Project Management (at practitioner level), like P3O, Certified Project Manager, APMP, Prince2 Practitioner, ISEB, or ITIL.
Skills:
- Great communicator who can connect with people at all levels across the organisation.
- Super organised, with a knack for handling competing priorities and demands.
- Quick learner, good at solving problems and managing conflicts.
- Understands the importance of networking, clear communication, and building consensus to successfully deliver change.
- Strong people management skills.
- Solid understanding of change management and governance processes.
Experience:
- Proven track record in managing projects/programmes.
- Experience leading and motivating both specialist and non-specialist teams.
- Background in Planning/PMO.
- Skilled in managing multiple cross-functional stakeholders (both internal and external).
- Able to quickly pick up new areas or topics and gain credibility with experts from other fields.
- Familiar with FCA regulations.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!