Technical Support Engineer
- Salary of up to £35,000 DOE
- 100% Office-based (must live within 1 hour commute and have access to own transport)
- Based in Gerrards Cross, Buckinghamshire
- Deep understanding of Application Support, Technical Support, Jira, Windows Server required
- To apply please call or email
ABOUT THE CLIENT:
This client is dedicated to helping specialist healthcare units make the most of their data to improve patient outcomes. This is achieved by developing intuitive solutions tailored to specific needs, providing a comprehensive set of tools for easy insights discovery.With a strong foundation in the UK and a significant presence in the NHS, the company also serves international markets. Over the past 20 years, it has built and supported a range of specialised tools designed to enhance healthcare practices globally.
They are seeking a Technical Support Engineer with a strong IT background to join their fast-paced team. You'll be providing hands-on support for a wide range of technical solutions, resolving customer issues and ensuring smooth product implementation.
THE TECHNICAL SUPPORT ENGINEER ROLE:
- Provide customer support over the phone and via ticketing systems (Jira).
- Troubleshoot and resolve issues related to Windows, databases, and remote access tools.
- Assist in application installations and offer user training.
- Work with autonomy and maintain high-quality service levels.
TECHNICAL SUPPORT ENGINEER - ESSENTIAL SKILLS:
- IT qualification/degree required.
- 2+ years of experience in second-line technical support.
- Strong communication skills and proficiency in English.
- Ability to thrive in a fast-paced environment.
TO BE CONSIDERED...
Please either apply by clicking online or emailing me directly to . For further information please call me on . By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS: 2ND Line, Technical Support, Jira, Troubleshooting, Windows Server, Databases, Installations, Application Support