Are you passionate about delivering exceptional customer service? Do you have a knack for building strong relationships and negotiating great deals? Are you ready to join a dynamic team in a fast-paced industry? If so, I want to hear from you!
My client is an award winning consultancy based in the heart of Norwich, and are now looking for a passionate Account Manager to join their Sales Team. In this role, you will negotiate and manage contracts for their b2b clients, ensuring they receive the best possible service and advice.
As an Account Manager, you will provide excellent customer service to their clients, assisting them with their contract management needs. You will liaise and negotiate with clients to secure the best prices, generate accurate pricing reports, and present recommendations to clients. Your ability to recommend contract options and secure contract sales will be crucial, as will maintaining compliance with internal and external processes in contract administration.
Managing a portfolio of clients will involve making regular contact to build strong relationships and ensure timely renewal of their contracts. You will conduct wholesale pricing data entry and analysis, stay updated with industry developments, and communicate any upcoming industry or contract changes to clients. Achieving personal and team sales targets is essential, and you will handle complex account management queries while cross-selling their full product range to both existing and new clients. Promoting a positive and growth-oriented culture within the company is key, and representing and promoting the company at industry and client events is desirable. Experience with Salesforce CRM is a plus.
This role requires a professional and friendly nature, high attention to detail, strong organisational skills, and proficiency in English and Maths, particularly using Microsoft Office Word and Excel. You'll need a sense of humour and a can-do attitude to fit into their company culture. Being a positive communicator with high levels of empathy and interpersonal skills is essential. Full training will be provided, and a willingness to learn about the sector and progress in an interesting but challenging industry is important.
Full training will cover the industry, their processes and products, their clients, and the company's strategies. My client works on a hybrid office/home basis, with office days from Tuesday to Thursday, and are happy to consider alternative flexible working requests. Their opening hours are 08:00-17:30, Monday to Friday, and your 37.5 hours should ideally be completed within these times.
My client offer's additional perks, including a company pension scheme above the minimum legal requirement, 27 days of holiday plus Bank Holidays, including a Christmas shutdown, and additional leave for long service. You will be eligible for an annual individual performance-based bonus, and team rewards are offered throughout the year, along with monthly team socials. As a Real Living Wage employer, my client ensures fair pay, and provides a monthly wellness activity contribution. Their company culture promotes work-life balance, and they offer lunch and learn sessions for continued learning and development. As an accredited Mindful Employer, you will have access to mental health support, and they provide one day a year for you to volunteer at a charity of your choice.
Interested? Apply now to Emma Baylis at Select Recruitment to join their award-winning team!