About My Client: My client is a professional organisation committed to excellence in events and hospitality management. The team ensures seamless operations and exceptional experiences for their clients and their guests.
Role Overview: As an Event Operations Assistant, you will play a vital role in event execution. Your focus will be on guest satisfaction, efficient setup, and maintaining high standards throughout events.
Key Responsibilities:
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Customer Service Excellence:
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Provide outstanding service to delegates and guests.
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Greet visitors professionally and assist them promptly.
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Manage communication with colleagues and clients.
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Event Setup and Management:
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Arrange event spaces according to specifications.
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Maintain cleanliness and orderliness during and after events.
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Support health and safety, food health and hygiene and first aid protocols.
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Collaboration and Communication:
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Work effectively with team members.
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Build positive relationships with stakeholders.
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Administrative Support:
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Assist visitors in organising their events.
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Provide necessary administrative support.
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Providing support to recruit for volunteers.
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Managing Telephone Calls and emails from colleagues and clients
Experience, Knowledge, and Skills:
Essential:
- Experience in delivering exceptional customer service.
- Strong communication skills (written and oral).
- Staying calm under pressure.
- Initiative-driven and adaptable.
- Problem-solving abilities.
- Confidence in building new and existing relationships
- Organised with attention to detail.
- Proficient in Microsoft Office and 365, such as Word and Excel.
Desirable:
- Industry knowledge (preferred but not essential).
- Previous conference centre or hotel conferencing experience.