This role serves as the key point of contact for handling resource requests, ensuring the right people are assigned to the right projects at the right time. Collaboration is essential, as we strive to deliver all work on schedule and to the highest Spring standards. The Resource Coordinator plays a pivotal role in ensuring the seamless flow of projects through the business.
Success in this role requires strong teamwork, attention to detail, and a proactive, solution-oriented mindset. The ideal candidate is highly organised, able to juggle multiple tasks and remains calm under pressure.
JOB RESPONSIBILITIES:
Resource Management
- Work closely with Creative Services Director, ECD, Head of Project Management, and Account and Project Manager to input of all resource bookings into our scheduling tool
- Liaise daily with individual Creatives to understand workload & capacity and support prioritisation
- Proactively update and communicate changes in work requested / allocation of briefs to creatives as needed
- Support on resourcing across the business as needed, from Agency, to Post, to Ecom - including any / all of the following roles: Strategy, GCDs, CDs, ADs, Copywriters, Designers, Retouchers, Editors & CGI Artists.
- Become an expert user of the platform that we use for resourcing, timesheets & reporting
- Provide admin support as required to the CSD, ECD & ‘Heads of' roles
Process:
- Facilitate timesheet compliance – remind team to help ensure timesheets are completed accurately, weekly, across the business
- Run weekly & monthly reports on timesheets & utilisation
- Run the Creative Services inbox, answering any queries and escalating if needed
- Work into existing processes and be willing to support the creation of & trial new processes (with CSD)
Freelance Management:
- Resource admin for freelance hires, handling paperwork accordingly, ensuring processes are followed
- Managing start & end dates appropriately with HR & IT
- Manage invoicing process
- Be the main point of contact for freelance booking & invoice queries
- Become an expert user of the freelance booking tool
- Support finding new freelancers and expanding freelance roster as needed
CAPABILITIES:
- Problem solver with the ability to juggle a lot simultaneously
- Communicate effective & proactively – flag / pre-empting issues in advance
- Be proactive & reactive as necessary
- Good judgment, highly organised and methodical
COMPETENCIES:
Culture :
- Be approachable and friendly towards all colleagues
- Have a positive, ‘can do' attitude and be willing to help out
- Constructive, positive relationships within the team and with every department
- Respectful of others skills, time and value
- Always ready to go the extra mile
- Be helpful and add value wherever possible
Self:
- Willingness to take responsibility and ownership
- Willing to learn
- Strong attention to detail, very organised
- Flexible and committed
- Integrity and honesty
- Ambitious & passionate
Commercial :
- Manage time effectively and be able to prioritise
- Adhere to the internal processes such as approvals
- Complete timesheets at a minimum of once a week
- Auto enrolment to Company pension scheme
- Private Medical Insurance
- Increased holiday allowance year on year, up to max of 28 bookable days
- Summer fridays
- Flexi work, 3 days in office
- Free breakfast every wednesday
- Access to Classpass/ Soulcycle
- Cycle to work scheme
- Access to EAP services
- Enhanced parental leave policies
- Dog friendly offices