Job Title:
Account Manager
Location:
Edinburgh
Salary
: Competitive
The Account Manager is responsible for managing and nurturing relationships with key clients in the building services sector. This role involves overseeing the delivery of services, ensuring client satisfaction, and driving business growth through effective account management. The Account Manager will act as the primary point of contact for clients, addressing their needs, and ensuring that all contractual obligations are met.
Key Responsibilities:
- Develop and maintain strong relationships with key clients, understanding their needs and expectations.
- Act as the main point of contact for client inquiries, concerns, and feedback.
- Regularly meet with clients to review service performance, address issues, and discuss potential improvements.
- Ensure the timely and effective delivery of building services, including maintenance, repairs, and facility management.
- Coordinate with internal teams (e.g., technical, operational, and support staff) to ensure that client requirements are met and service levels are maintained.
- Monitor service contracts to ensure compliance with terms and conditions, addressing any deviations promptly.
- Oversee project planning, execution, and completion for any client-specific projects or initiatives.
- Manage project timelines, budgets, and resource allocation, ensuring projects are delivered on time and within scope.
- Coordinate with external contractors and vendors as needed.
- Identify opportunities for upselling or cross-selling additional services to existing clients.
- Develop and implement strategies to expand the client base and grow the account portfolio.
- Prepare and present proposals, bids, and service agreements to potential and existing clients.
- Monitor account budgets, track expenditures, and ensure financial targets are met.
- Review and approve invoices, ensuring accuracy and compliance with contractual terms.
- Negotiate contract terms and pricing with clients, ensuring mutually beneficial agreements.
- Prepare and present regular reports on account performance, service delivery, and client satisfaction.
- Analyse performance metrics and feedback to identify areas for improvement.
- Provide recommendations for service enhancements and operational efficiencies.
- Lead and mentor junior account managers or support staff, providing guidance and support as needed.
- Foster a collaborative environment within the team, ensuring effective communication and coordination.
- Conduct performance evaluations and provide constructive feedback to team members.
Required Qualifications:
- Bachelor's degree in business administration, Facility Management, Engineering, or a related field.
- 5+ years of experience in account management or client services within the building services sector.
Desired Skills and Competencies:
- Strong understanding of building services operations, including maintenance, repairs, and facility management.
- Proven track record of managing client relationships, delivering exceptional service, and achieving financial targets.
- Strong negotiation and contract management skills.
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- High level of organisational skills and attention to detail.