About Delta Group
We are the UK & Ireland's leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.
We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.
We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.
For more information about the Delta Group, please visit: https://
Role Overview
The Creative Account Manager will be main point of contact for a key retail client to provide in-store point of sale (POS) solutions to approximately 22 stores. The AM will be tasked with day to day briefing into the studio and management of projects from brief through to completion ensuring quality and accuracy at every stage. They will manage all aspects of client account, this includes working with their marketing teams to develop innovative and cost-effective POS solutions that amplify their in-store POS campaigns (weekly, seasonal, and event-driven).
Our client operates as a lean team and we work with them to ingest their POS briefs and manage the end-to-end artwork and production processes.
Primary Objectives
- Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes.
- Take briefs from various client teams and ensure that all relevant information is captured – suggesting process improvements where necessary.
- Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
- Take a hands-on approach to issue resolution with the client and Account Director.
- Utilise internal and client technology platforms to manage process and approvals.
- Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution.
- Manage client expectations and aim to deliver exceptional service.
- Continually look for other opportunities within your client base and ask for support from other Delta team members as and when needed to ‘sell' these in.
Key responsibilities
- Proactively challenge creative briefs, and where appropriate, lead clients in the development of the campaign briefs and strategy.
- Plan and brief projects as requested by the client taking full responsibility for service delivery.
- Ensure a consistent high level of service is provided by the wider account & agency team, including the creation, presentation and rationale of briefs to the client.
- Attend client briefing meetings as and when required, offering advice and support.
- Work with the Account Director to identify ideas for improvements – reviewing in-store activations where possible.
- Maintain and manage weekly work in progress schedule (WIP) and weekly update.
- Manage system-driven invoicing, obtaining purchase order numbers for all jobs.
- Support client and internal teams with any post campaign follow ups, issue resolution etc.
- Work with the Account Director to create any required business/client reporting or forecasting.
Skills, Knowledge and Experience
- Project management, comfortable working to critical paths and managing expectations and risk.
- Good interpersonal and communication skills.
- Ability to prioritise work to meet client needs.
- Accuracy and attention to detail.
- Experience in business / project reporting.
- Good IT literacy.
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.