We are seeking an organised, customer centric individual to join our Keyholding team as an Administration Assistant. This is a fantastic opportunity to showcase your administration skills and how you effectively manage customer expectations. The Keyholding team is a busy and integral part of our business, so, having a positive can-do outlook as well as being able to multi-task is essential! If you are looking to join a friendly team and market leading company then we want to hear from you!
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
What can you bring to Banham?
Your previous experience of working within a customer centric environment will enable you to:
- Manage customer accounts/ calls and ensure customer expectations are met, in some cases managing complaints.
- Review and confirm daily attendances ensuring they have been correctly charged
- Monitor and complete daily, weekly and monthly task's in relation to account management, including new account set up and key control.
- Ensure "Daily to do" folder is cleared each day
- Prioritise and manage multiple platform communications both internally and externally to ensure all customers receive the highest standard of service
- Book Keyholding surveys and support with booking Key Guard attendances when required
- Take responsibility for and manage the adding and returning of customer keys/devices.
- Support Keyholding Administration manager and Keyholding Quality and Continuous Improvement manager in any element relating to the compliant running of the department.
- Activity contribute to audits by request
- Train and support new and existing team members
What are we looking for?
- You will have a Logical and pragmatic approach to all tasks
- Have excellent attention to detail
- Be proactive and enjoy a challenge
- Good time management
- Be well presented and professional manner whether in person, on the phone or in written communications.
What will you get in return?
You will be entitled to a highly competitive salary of £25,500 - £27,000 PA (depending on experience) and a great range of benefits including:
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
- Hybrid working for non-field associated roles (typically 3 days working from the office, 2 days working from home*)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Subsidised Private Medical Cover after successful completion and passing probation.
- Auto-enrolment into our pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities (including day releases for studies)
- Company equipment tailored to your role (laptop, mobile, additional screens, company van)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Sick Pay that increases with length of service.
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
*Hybrid working may vary according to Job role and location.