People Services Hub Manager - Fixed Term until July 2026
The People Services Hub Manager will lead the HR support and administration teams, delivering a colleague-centric service for all staff. Reporting to the Senior Operations Manager, this role involves managing first-line people support, enhancing team performance, and driving service efficiency through process improvement, technology use, and best practices.
Key Responsibilities:
- Lead and develop Team Managers, fostering a skilled and engaged team.
- Oversee daily service delivery to meet SLAs, KPIs, and compliance standards.
- Manage resource planning, workload allocation, and minimise absence/attrition.
- Collaborate on process documentation and HR system updates with People Hub and Stakeholders.
- Act as a point of escalation for complex issues, ensuring balanced risk management.
- Promote user-centric service delivery and integrate feedback for continuous improvement.
- Ensure data integrity in line with GDPR standards and support performance analysis.
Skills & Experience:
- Proven experience managing HR Shared Services or Operational teams.
- Strong leadership skills with a focus on team development.
- Skilled in performance management, resource planning, and service optimisation.
- Proficient in process design with a focus on automation and self-service.
- Analytical skills to interpret performance data for continuous improvement.