Our client is a leading solution provider, who have been going through rapid growth and are looking to capitalise on this by revolutionising their industry.
They are seeking a dynamic and innovative Product Manager to lead the implementation and delivery, moving from an analogue system to a modern, technology-enabled platform.
Ideally you will be in the office 3 days a week but the client is flexible on this and would consider as little as once every 2 weeks.
What you will be doing:
The Product Manager will spearhead the modernisation of the businesses service offerings, transitioning from traditional, manual processes to a fully digital, customer-centric platform. This role will be responsible for the end-to-end design, development, and implementation of a state-of-the-art service delivery system that enhances efficiency, scalability, and customer satisfaction. The successful candidate will work closely with a cross section of outside industries as well as internal departments and offices across the UK.
Your Key Responsibilities:
Digital Transformation Leadership
- Lead the overhaul of service delivery from a largely analogue process to a fully integrated, technology-driven platform.
- Implement automation and digital tools for managing our service process from order to delivery.
- Power BI overhaul, digitisation and branding rebuild of the website.
Service Design and Strategy:
- Collaborate with internal stakeholders to define a clear roadmap for service transformation, ensuring alignment with the company's broader objectives.
- Design and develop end-to-end service models, incorporating advanced logistics, tracking systems, and quality control mechanisms.
Customer Experience Enhancement:
- Reimagine the customer journey, delivering a seamless experience for vulnerable customers on the Priority Service Register and business clients.
- Use data analytics and user feedback to continually refine and improve the platform's performance and customer satisfaction levels.
Cross-functional Collaboration:
- Partner with engineering, operations, IT, and external vendors to build and deploy scalable solutions.
- Drive communication between teams to ensure smooth execution of product development cycles and service rollouts.
Compliance and Quality Control:
- Oversee the integration of quality control mechanisms into the platform, ensuring all services meet required standards for delivery.
- Ensure compliance with relevant regulations and compliance requirements.
Experience
- Proven experience as a Product Manager, leading service delivery transformation projects, ideally in a utilities, logistics, or service-based environment.
- Strong track record in digital transformation, developing and launching technology-enabled service platforms.
Skills
- Expertise in digital tools, automation, and customer relationship management (CRM) platforms.
- Strong leadership and project management skills, with a demonstrated ability to manage complex, cross-functional projects.
- Excellent stakeholder management and communication skills, with the ability to work effectively with both internal teams and external partners.
- Analytical mindset with experience in using data to drive decision-making and continuous improvement.
Education
- Bachelor's degree or equivalent in Business, Engineering, Information Systems, or a related field.
- Master's degree or MBA is a plus.