Head of Property Management
Objectives:
- To review and deliver Key Performance Indicators, ensuring high standards are met regularly.
- Where necessary if not met, then to put improvement plans in place and develop relevant training programs with support.
- To constantly review the employee performance matrix and highlight updates each month and can highlight any concerns.
- Communicate frequently with Clients across your team, ensuring they are satisfied with service levels.
- Issuing of all Major works, accountable for Notices and overseeing works, ensuring that all formalities are adhered to, and all fees are raised.
- Coach and support the Team.
- Develop fantastic client relationships.
Responsibilities:
- Understand Breach of Lease process and demonstrate the ability to resolve breaches of a diverse nature.
- Management of H&S, FRA, Asbestos, and all other legal requirements.
- Site Reports and lift engineering works, ensuring that all reports are actioned appropriately.
- Creating contract orders and signing contracts and adhering to s.20 regulations - Ensure all sites have up to date H&S and FRA including appropriate signage.
- Support the team to create service charge budgets in line with best practice.
- Good understanding of creditors, debtors, and cash flow forecasting.
- Review RAMS for high risk works and have the expertise to challenge contractors.
- Managing onsite staff ensuring they are performing to their absolute best, including holidays, sickness etc.
- Ensure all activities are compliant with current legislation and best practice.
- Conduct site visits and have site visits written up and on the system within a week of site visit taking place.
- Quality checks all Client reporting.
Requirements:
- Excellent knowledge of property management principles and procedures.
- MTPI qualified with at least 5 years' experience.
- Strong self-motivation to keep improving, learning, and developing.
- Excellent soft skills when dealing with people to empathise and understand the customers' needs. Good knowledge of QUBE computer system is desirable.
- Excellent written and verbal communication skills.
- Track record of directly overseeing major works and carried out the Section 20 consultation process.
- Experience managing people and developing.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.
Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.