As a Credit Specialist in our Credit Operations family, you'll have the most rewarding job - working with our residential customers who have complex problems and wowing them with your service.
Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good.
Here's a taste of what you'll be doing:
- Solve complex problems, collect payment, and reduce debt
- Navigating challenging conversations
- Empathetic, able to put yourself in our customer's shoes
- Able to understand different perspectives when making decisions
- Ability to think on your feet in a fast-paced environment
- Drive to identify and implement change
Are we the perfect match?
- Passionate about delivering an exceptional customer experience
- Resilient and excited to tackle complex problems
- Great communicator with strong English skills (written and verbal)
- A team player who thrives in a fast-paced environment
- Confident in making decisions and embracing change
It would be great if you had:
- Previous customer service experience (don't worry if you're new to energy, we'll provide full training)
- A proactive mindset and a passion for making a difference
Here's what else you need to know:
- Role may close earlier due to high applications.
- Competitive salary: £24,195 - £26,010 per annum, dependent on experience
- Hybrid working approach: split your week between home and our hub (typically 2-3 days at our Nottingham hub)
- Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off
- Regular socials: our time together as a family to wind down
- Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends
- Amazing benefits: access a wide range of flexible benefits including buying extra holidays, retail discounts, health and wellbeing options and more
- Pension scheme: enjoy a generous pension contribution for your future
- Contract: full-time, 37 hours per week
- DBS check: for successful candidates, a basic DBS check will be required
- Right to Work: unfortunately, this role is not sponsorable under the UKVI points-based system
Please note
If you are invited to a discovery day, this will be held at our Nottingham hub. If you are successful in your application, our initial 8 week training will also be held at our Nottingham hub. You will therefore be expected to commute 3 times a week during this period. The start date for this role is 13th January 2025, please do not apply if you cannot make this start date and commit to eight weeks of training without annual leave.
A place to be you
We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.