Are you an experienced professional with a keen eye for detail and a passion for ensuring operational excellence?
My client has been a key player within their industry for over 100 years. They are the experts in what they do making sure that their customers are at the heart of everything they do. We are currently seeking a dedicated individual to join the team as an Operational Administrator.
Main Responsibilities and Duties:
- Undertake monthly call quality monitoring, documenting evidence and reporting findings.
- Help maintain and update the Vulnerable Customer reporting database, identifying reasons and trends.
- Play a crucial role in supporting the Operations Assurance Team Leader
- Quality Assurance
What you'll need to be successful in this role:
- Attention to detail and accuracy while remaining calm under pressure
- Flexible and adaptable
- Strong team player
- Strong communication skills both verbal and written
Benefits:
- 25 days, plus public holidays
- Relevant training
- Corporate Eye Care Package
- Private Health Cover
- 2 days paid leave per year to carry out charity work
Please contact Fran at i2i Recruitment for IMMEDIATE consideration!
If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.