We are seeking a Medical Coordinator to join a dedicated Donor team within a wonderful cancer charity. This role is pivotal in providing comprehensive support to donors post-donation, ensuring a seamless and positive experience. The successful candidate will facilitate meaningful connections between donors and patients, manage donor journeys using a bespoke database, and communicate primarily via phone, email, and post.
Day to Day of the role:
- Ensure appropriate post-donation care and manage the donor follow-up process.
- Coordinate with medical advisors and professionals to provide necessary medical attention and support to donors post-donation.
- Offer ongoing support to donors through phone, email, and post, ensuring they feel valued and informed throughout the recovery process.
- Conduct standard health assessments following a stem cell donation.
- Facilitate communication of post-donation activities, including anonymous correspondence and updates on the recipient's progress.
- Provide educational materials and guidance on post-donation recovery.
- Respond to, investigate, or escalate any quality incidents, adverse events, or complaints promptly.
- Maintain the specialised database to track donor interactions and recovery status.
- Prepare and submit reports on donor follow-up activities and outcomes.
- Ensure compliance with all medical/health-related standards and documentation requirements.
Required Skills & Qualifications:
- A-Level education (or equivalent) or relevant vocational training.
- 2+ years of work experience in a busy team/organisation.
- Experience in healthcare, donor coordination, or patient support roles.
- Proficiency in using large database/CRM systems.
- Excellent communication and interpersonal skills, including active listening and a good phone manner.
- Strong attention to detail, accuracy, and organisational skills.
- Ability to work to and achieve clear targets and deadlines.
- Proficiency in using database systems and other relevant software.
- Understanding of GDPR and donor/patient confidentiality.
- Passion for the mission and values of the organisation.
Benefits:
- Corporate Eye Care Scheme.
- Cycle to Work Scheme.
- Season Ticket Loans.
- Pension scheme – 3% employee, 5% employer contribution.
- 25 days' holiday per annum (plus public holidays), increasing with service.