SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS
Sales and Customer Service Administrator required for the UK's leading and award-winning Kitchen makeover company. They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.
They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated
Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch
THE ROLE
- As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
- Gathering full customer requirements, what they are looking to achieved & their expected spend level.
- Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
- You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
- Helping customer choose colours, styles etc.
- Taking phone calls from potential and existing customers as well as suppliers
- Following up internet and email enquiries
- You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
- Ensuring the showroom is always clean and tidy
- This is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.
- Hours include alternate Saturdays and additional holiday /sickness cover when required
- MUST BE ABLE TO WORK SATURDAYS
- Working as a part of a small team, helping out in all departments as business dictates
- You will be working from the Thatcham Branch, on the A4.
THE PERSON
- The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
- It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
- A friendly disposition and ability to engage customers is essential
- Enthusiasm for and a strong interest in home improvements
- The successful candidate must be able to work independently, often looking after the showroom on your own.
- Confident & able to convert a customer enquiry into a lead or home/showroom appointment
- Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)
- You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
- You MUST have excellent customer service skills with great customer facing skills
- Hands on and happy to help within all departments
- Live within a commutable distance to the Thatcham Branch
THE PACKAGE
- Salary £12:50 per hour
- Bonus scheme
- Pro Rata Holiday entitlement
- Free uniform
- Pension Scheme
- Staff Discounts
- Part Time
SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS