Fully working from home - you will need to attend the head office in Stratford to collect all IT equipment.
Monday to Friday on a shift pattern of 8:00am - 4:15pm, 9:00am - 5:15pm or 10:00am - 6:15pm - 35hours per week
£13.85 - £14.44 per hour + holiday pay (dependent on home location)
Week on week for around 3 months with the potential to extend to a FTC (not guaranteed)
Our client is looking for experienced Customer Service Advisor's to work from home. Our clients' customers are the most important part of their business and as a member of the customer service centre, it is vital that you have the passion as a customer service professional to deliver excellence every time.
They are looking for candidates who can demonstrate strong communication skills, is a high achiever who drives to meet and exceed KPIs but also has experience of prioritising and managing their own time. You will be measured against the high standards of customer satisfaction.
The Role:
- Dealing with a range of enquires which could include maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.
- Answers customers messages via multiple channel such as telephone, email and any in-house packages to enhance the customer service experience.
- Provide accurate and appropriate information to the enquiry.
- Keeping confidential record of customer interaction, transactions comments and complaints, using the tools provided Comply with company policy and procedures.
- Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.
- This may include liaising with other departments where needed.
- Play an active role towards departmental KPI's and company objectives.
Skills:
- Clear communication skills both written and verbal.
- Excellent listening skills.
- Remain resilient and focused while handling difficult conversations.
- Be able to work in a fast-paced environment and under pressure.
- Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders.
- Able to use positive and empathic language to influence both internal and external stakeholders.
- Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department.
- Responsible for your own time management and adhering to schedule.
- Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common-sense approach.
- Target driven to achieve your individual KPI's and objectives.
- Be responsible for your own learning (seeking advice, support, help and guidance when required
Requirements:
- All IT equipment will be provided, you will need a quiet suitable workspace, desk and chair, also you will need a reliable broadband speed with a minimum 30Mbps download and 10Mbps upload.
- Be able to commit to 6 weeks mandatory training from start date (2nd September 2024). No annual leave will be approved in this time. Training hours will be 9am-5pm over Microsoft Teams.
If you are looking for a challenging and rewarding role with the opportunity to progress, this is an ideal role for you!
Braundton Consulting is a recruitment agency recruiting on behalf of this client.