*Is providing an exceptional service to customers and service users your passion? Do you thrive working in a busy, fast-paced environment? Do you enjoy problem solving and working in a role where you're always thinking on your feet? Is team working really important to you?
Then this is the job for you....
Office Angels Livingston are working in partnership, with a fast paced and innovative organisation who put their people at the heart of everything they do! This role is perfect for someone who has proven experience in a similar role within administration and customer service who has a real flair for problem solving, providing resolutions for customers and someone who is fairly IT savvy! And most importantly, looking for a new challenge that will keep you on your toes. The role is based in central Livingston and the hours are Monday - Friday, 9am-5.30pm.
Role Overview
You will work alongside this vibrant team to provide a first line of support for all customers. You will see through all issues from initial log through to final resolution, ensuring an excellent customer service experience is given to every service user. You will have excellent attention to detail, strong IT skills with the ability to operate multiple systems simultaneously, have good spelling and grammar, be a good team player and take real pride in your work and enjoy going the extra mile.
What's In It For You:
- Competitive salary of £25k
- Free on-site parking
- Stunning office environment to ensure you're comfortable and work at your optimum
- Opportunity to grow your skill set and develop professionally
- Employer-funded nights out to celebrate your successes!
- Occasional office free lunches to say thank you for your hard work!
Duties include:
- First point of contact for incoming telephone calls. Accurately process enquiries, resolving concerns where possible or distributing call back requests to the relevant department with key information.
- Responding to help desk queries and ensuring they are logged correctly in line with each client's contract on our clients management system.
- Follow up on queries and plan engineer or sub-contractor attendance as required.
- Liaise with contractors, client representatives, and the full team including engineers.
- Ensure Contractors are aware of outstanding issues and are dealing with them in a timely manner.
- Ensure Clients are updated with progress of works.
- Appropriately escalate any issues where suppliers and engineers have failed to respond within contract timescales.
- Assist with producing engineer/sub-contractor quotations.
- Process reports for engineers, highlighting working hours and material costs.
- Any other ad-hoc duties as required.
Skills and Experience required:
- Previous experience within a customer service/administration based role
- Previous Help Desk and Administration experience preferred.
- Excellent communication skills - both written and verbal.
- Customer service experience.
- Good working knowledge of Microsoft office and Microsoft Teams.
- Ability to work on own initiative and as a part of a team.
If you are passionate about customer service and have the drive to excel in a fast-paced help desk environment, then we want to hear from you. Reach out to our Livingston team now on or , we can't wait to tell you more about the role/company/opportunity!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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