Summary
Working within a bustling atmosphere as part of a passionate team, you'll play a core part in providing fantastic customer service.
Contract duration: Fixed term contract until 31st March 2025.
Salary: £11.64 per hour
We're looking for someone to work during our core hours of 9am-5pm which will include holidays, bank holidays, half term holidays and weekend shifts; this can be discussed at interview (No Evenings & No Split Shifts).
This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.
Your contractual location will be Formby, but you'll also work at Rufford Old Hall.
What it's like to work here
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
What you'll be doing
You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You will be required to drive vehicles including vans between car parks therefore a Full UK Driving Licence is required.
The Hours We're looking for someone to work during our core hours of 9am-5pm. Hours available will include holidays, bank holidays and weekend shifts; to be discussed at interview. Flexible hours to be discussed at interview with a variety of shift patterns available, however it may be necessary for us to alter this pattern occasionally to suit the needs of the business. We'd give you as much notice of this as possible and discuss this with you.
Willing to work outside in all weathers and deliver tasks when the weather conditions aren't ideal.
Comfortable working in a flexible and adaptable way within a busy environment, the successful candidate will be positive with an approachable attitude.
If you have any questions about the role or hours, please contact: .uk.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.