The Credit Control Department helps manage the money that people and businesses owe to a company. They help customers pay their bills on time and work with those who might be having trouble paying. This helps keep the company's cash flow steady, so it can continue to operate smoothly and grow whilst ensuring good customer outcomes.
Client Details
Our client is a well established company located in Fareham. Our client gives everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we've got you covered. Priding ourselves on a flexible and personal service, they keep lives and businesses moving, helping you focus on what's really important.
Description
The main responsibilities for the Credit Controller role are:
- Collaborate with Team: Working closely with the sales and finance teams to share information and develop strategies for improving collections and good customer outcomes.
- Monitor Accounts: Keeping track of customer accounts to ensure payments are received on time and spotting any overdue balances early.
- Communicate with Customers: Reaching out to customers via phone, email, or letters to remind them of upcoming or overdue payments and answering any billing questions they have.
- Agree Payment Plans: Collaborating with customers facing financial difficulties to set up manageable payment plans that keep them on track.
- Record Keeping: Maintaining accurate and up-to-date records of all interactions with customers, payment statuses, and collection efforts.
- Resolve Disputes: Quickly and efficiently addressing any billing disputes or discrepancies to ensure they are resolved fairly and in a timely manner.
What You'll Be Doing - Further Information
- Vulnerable customers: the ability to recognise and support any vulnerable customers, using the relevant company policies to aid decision making.
- FCA Regulations: as an FCA regulated company we must provide good outcomes for customers, and this will be evident in your approach and handling of all our customers.
- Litigation: reviewing and preparing cases for litigation.
Assist with Management Insight : Preparing regular reports on the status of outstanding debts and collection efforts to keep management informed.
Profile
The successful candidate for the Credit Controller role is someone with the following:
- In this credit control role, you'll be part of a high-performing team that values continuous improvement and inclusivity.
- We foster a culture where everyone is respected, and integrity is paramount.
- You will collaborate with colleagues who are dedicated to excellence, supporting each other to achieve our collective goals.
- Your contributions will be valued, and you'll have opportunities to grow and develop in a supportive and respectful environment.
- In this credit control role, you'll be embraced by a team that places the customer at the heart of everything we do. Our approach prioritises understanding and addressing customer needs while maintaining clear and respectful communication.
- You'll work in an environment that encourages empathy and constructive problem-solving, ensuring that each customer feels valued and supported.
- By focusing on building positive relationships and providing tailored solutions, you will help foster long-term partnerships while achieving our credit management goals.
Job Offer
The candidate for the Credit Controller role will receive the following:
- Competitive salary
- Benefit package
- Holiday package
- Full Time basis