At Systemagic we have 25 years' experience providing business award winning IT support services. We understand that our client's IT systems are an integral part of their business and work closely with our clients to ensure the performance, stability, security and longevity of their systems in place. We are now looking to grow our team by offering a successful candidate to join our team as an IT Support Apprentice.
Main Role / Responsibilities:
- Proactively and reactively deliver 1st line helpdesk and technical support as required to our clients.
- Administer service tickets for the service desk, creating new tickets, updating and closing tickets.
- Receive and make telephone calls to our clients and suppliers to ensure class leading service is provided.
- Carry out client visits when required (and appropriate).
- Maintain and update internal client documentation and database systems as required for our clients and the engineering team.
Desirable Skills and Personal Qualities:
- Understanding of PCsMacs – various Operating systems and hardware
- Some fundamental networking understanding would be beneficial
- Understanding of MS Office and other mainstream applications
- Be able to work on own initiative
- Have a "can do attitude" and contribute to a "winning" culture in the team.
- Be able to communicate clearly orally and via writing to Systemagic team members, suppliers and clients.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits:
- May lead to permanent employment for the right candidate on completion of the apprenticeship.
- Never suffer the Monday morning commute again – we work from home Mondays and Tuesdays every week
- 22 days holiday that increases after each year of service (up to 30 days a year)
- Get your birthday off
- Regular nights out, group activities and ‘dirty' lunches, all paid for by the company
- A fun and relaxed office environment with comfy air conditioned offices and free on-site parking
- "Treats fridge" stocked with free drinks and snacks every week
Future Prospects:
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!