£60K/yr to £75K/yr
London, England
Permanent, Variable

Community Membership Manager B2B

Posted by Media Search Inc..

Community Membership Manager

London office 4x days per week after successful probation

Up to £65k + bonus (£10k-£15k bonus opportunity)

Overview:

The Community Membership Manager plays a vital role in ensuring the retention and engagement of all Club Members globally as our client expands its Membership reach.

Key Responsibilities:

  • Membership Management: Oversee and manage the current and growing global membership, ensuring members are fully aware of opportunities to engage and maximize their membership benefits.
  • Community Building: Develop and implement outreach programs and create communities that foster membership engagement.
  • Renewals & Targets: Achieve membership renewal targets and manage member retention.
  • Support & Networking: Provide support, intelligence, and networking opportunities to members aligned with their objectives.
  • Event Management: Organize and manage approximately six half-day membership events annually in Europe.
  • Service Provider Liaison: Coordinate with and manage relationships with membership service providers.
  • Digital Presence: Oversee website content and manage social media activities in alignment with PR and website campaigns.
  • Reporting: Provide weekly updates on membership KPIs and contribute to strategy planning.
  • Event Participation: Attend Campden European and Middle Eastern events, representing the organization at a high level.

Accountabilities:

  • Innovation & Creativity: Join an established membership organisation in Central London and contribute to its continued growth.
  • Member Engagement: Actively engage with members through calls and face-to-face meetings, identifying opportunities for additional services and strengthening relationships.
  • Member Connection: Facilitate introductions between members with aligned objectives and provide guidance on events, research, and club developments.
  • Account Management: Take ownership of account management and strategy, working closely with the Director.
  • Brand Advocacy: Build brand loyalty and advocate for new value propositions for members.
  • Marketing Campaigns: Manage and execute regional and global marketing campaigns.
  • CRM Utilisation: Proactively use CRM software to manage member details and engagements.
  • Budget & Compliance: Adhere to agreed budgets and ensure compliance with best business practices.
  • Ambassadorship: Represent as an ambassador at events and in member interactions.
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