An established and growing Driver and Fleet safety systems technology business are currently looking to recruit a Technical Service Delivery Manager who has experience within the Telematics / Fleet Management Solutions or similar sector.
Technical Service Delivery Manager main responsibilities will include:
- Taking full accountability for service delivery performance, meeting customer expectations, and driving future demand
- Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary
- Initiate, own and drive relevant services related to large/multinational fleets, signature accounts to ensure customer satisfaction by ensuring that...
- The customer gets the most out of their solution
- Validating correct functional of implemented use cases.
- Identifying additional customer requirements
- Suggesting new use cases, fostering added value.
- Identifying and establishment of strong relationships towards internal and external stakeholders
- Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews
- Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
- Develop a deep understanding of customers and projects to gain insights into the scope of service delivery
- Act as a point of communication and escalation
Location: Near Birmingham - you will be required to be in the office 5 days a week
Salary: £50,000 - £60,000 (negotiable and flexible to the amount of experience you bring to company)
- Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
- Use and continually develop leadership skills
- Attend conferences and training as required to maintain proficiency
If this Technical Service Delivery Manager role is of interest and you have the skills and experience required, please contact Ian Baldry at VPss recruitment as soon as possible by applying for this opportunity.