The internal sales team are here to support the external sales account managers with all aspects of the sales cycle, from quoting a customer to making sure the project is delivered and completed to the time scale. The role is vital to the creation and maintenance of key relationships with customers
Key activities and responsibilities:
- Responding to incoming enquiries - both over the phone and by email
- Raising customer quotations
- Processing sales leads
- Submitting deal registrations to our vendors
- Placing orders and order management
- Opportunity and account management
- Post sales enquiries & customer service management
- Building and maintaining relationships with our clients
Skills, knowledge and experience:
- Two years of administration or customer service role in a b2b environment is desirable.
- An interest or background in selling.
- Experience in using CRM systems and an ability to learn new systems desirable.
- Solid knowledge and understanding of customer services.
- Excellent interpersonal skills with the ability to keep calm in a pressurised environment, and able to collaborate between different departments.
- Strong written and oral skills, with a keen eye for detail.
- Proficient IT skills with the ability to learn new systems quickly
- Professional, friendly and enthusiastic attitude with a desire to provide great customer service.
- Ability to learn new skills
- Always demonstrate a professional manner when dealing with customers and internal staff.
- Must be a team player with a willingness to help others.
The role is working Monday to Friday 37.5 hours.
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.