Facilities Manager
Location: M3/M4/Home Counties – Multiple Sites
We are looking for a high-performing, energetic facilities professional to join our clients growing team. The successful candidate will oversee all day-to-day facilities management matters for a varied portfolio. Experience with managing agents is essential, as is the ability to hit the ground running. You must lead from the front, be hands-on, and excel in time management and prioritisation.
Job Purpose:
To establish, develop, control, and manage services and operations on behalf of the landlord for a large property or sub-regional portfolio. Ensure compliance with all statutory regulations, internal policies, and best practices in service delivery.
Key Objectives:
- Ensure compliance with health, safety, environment, and security standards.
- Act as an ambassador for the company and leader of the team, driving standards and leading by example.
- Manage landlord and tenant expectations within set financial limits.
- Agree, monitor, and manage budgets to ensure cost, quality standards, and efficiencies are met.
Key Accountabilities:
- Ensure cost-effective provision of agreed facilities management services for the landlord(s).
- Lead the procurement and management of all relevant FM services, ensuring optimum standards.
- Monitor and control budgets, ensuring costs are allocated correctly and within agreed levels.
- Ensure compliance with all statutory and internal obligations for property operations and maintenance.
- Maintain and develop relationships with tenants and stakeholders to ensure service levels are maintained.
- Manage supplier relationships to ensure compliance and delivery of services.
- Ensure all building services and life safety systems are maintained as per scheduled frequencies.
- Contribute to the marketing of the property/properties, managing digital and other media where necessary.
- Identify training and development needs within the FM team, ensuring high competence and personal development.
- Ensure the FM team understands their roles and conduct regular operational reviews.
- Monitor the performance of the FM team and work with management and HR to resolve issues.
- Propose and develop environmental and sustainability opportunities, setting objectives and monitoring progress.
- Represent the company as a key contact for clients, tenants, suppliers, and other stakeholders
Person Specification:
- Excellent knowledge of current statutory legislation, especially regarding health, safety, and environment. IOSH qualification is essential.
- Proven experience managing contractors and service levels within agreed budgets.
- Experience managing complex buildings.
- Strong problem-solving skills and resource matching.
- Knowledge of service charges and budgeting techniques.
- Excellent organizational and time management skills.
- Self-motivated and able to work independently.
- Strong interpersonal and communication skills.
- Flexible approach to working patterns.
- Facilities management experience in retail or mixed-use environments.
- Interest in the property sector and tenant requirements.
- Good IT skills, particularly in Microsoft Word and Excel.