This Customer Service role in retail requires a friendly, proactive individual who thrives in a fast-paced environment. The position demands excellent communication skills to ensure positive customer experiences.
Client Details
The company is a well-established retail organisation. With a strong presence in the UK, particularly in Warrington, the company is recognised for its commitment to delivering quality products and outstanding customer service.
Description
- Respond to customer inquiries via phone, email.
- Resolve customer complaints effectively and efficiently.
- Provide product information to customers.
- Process customer transactions accurately.
- Assist in the development of customer service policies and procedures.
- Collaborate with the team to achieve customer service targets.
- Monitor customer feedback and report to management.
- Participate in regular team meetings and training sessions.
Profile
A successful 'Customer Service Coordinator should have:
- Excellent verbal and written communication skills.
- Proven customer service experience in a retail environment.
- Strong problem-solving abilities.
- Proficiency in the use of computer systems and software.
- A friendly, positive attitude towards customers and team members.
Job Offer
- A competitive salary.
- Generous holiday leave.
- Opportunities for professional development.
- A positive and supportive work environment.
- Employee discounts on company products.