Recoveries Department Manager
Salary: £40,000-£48,000 plus £4000 bonus
Location: Basingstoke, UK
Role Overview:
We are seeking a dynamic and cost-effective leader to manage our Recoveries function. The role involves minimizing company losses through robust management, maximizing funds recovered, and leading a team of Recoveries Specialists.
Key Responsibilities:
- Team Leadership: Manage team performance, provide training, and build a succession plan.
- Strategy & Processes: Monitor and enhance recovery strategies and processes.
- Case Management: Handle higher value and complex arrears/recovery cases.
- Compliance: Ensure adherence to regulatory requirements and effective reporting.
Experience Required:
- Proven people management skills.
- Leadership experience in Collections and Recoveries.
- Understanding of legal processes for managing non-performing loans.
- Ability to build strong customer relationships and manage third-party providers.
Working Environment:
- Busy, open-plan office.
- Shift system from 08.00 to 18.00, Monday to Friday.
- Business formal dress code Monday-Thursday, business casual on Friday.
Additional Responsibilities:
- Ad-hoc duties as required.
- Adherence to policies, procedures, and regulatory compliance.
What to Expect:
- Company induction and regular performance reviews.
- Annual online compliance training and ongoing on-the-job training.