The Quality Assurance & Technical Specialist (QATS) will report directly to Pensions Quality Assurance & Technical Manager. In this role you will be responsible for the following;
- Ensuring that services are technically accurate and meet an agreed set of customer service standards
- Answer technical queries from our Pensions Guidance specialists about all and any aspects of pensions
- Anticipating upcoming topics by picking up on new developments across the pensions industry
- Update the technical accuracy of pensions guidance content and information products
- Attend meetings and workshops etc., within the scope of the role
- Contribute to the technical learning and development strategy and help to deliver the quality assurance plan, both of which deliver continuous improvement to the organisation
You will be joining our team of pension specialists providing the above services to the public between the times of
8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays.
As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.
You will need to demonstrate the following skills and experience;
- A deep and wide knowledge of pensions' law and practice across a broad range of pension arrangements, occupational, personal, and state pension
- An understanding and appreciation of wider retirement issues and non-pension assets, including state benefits
- Must be good at dealing with members of the public, translating complex ideas and topics into clear English
- A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role
- A successful track record of producing clear, technical communications
At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -
- Caring
We care about our colleagues and people whose lives we are here to transform.
- Connecting
We will transform lives through our ability to make positive connections.
- Transforming
We are committed to transforming lives and make a positive societal impact.
About MaPS
At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.
About our people
In our move to Bedford, we aim to attract and retain the absolute best talent, so we can achieve our objectives and continue to make a difference to millions of people's lives. We are keen to encourage applications from individuals across the whole community with the skills, knowledge, and behaviours for the job, and who show a strong commitment to MaPS' objectives, values, and vision. It is important to us that we continue our ambition to be a genuinely diverse and inclusive organisation, so that we reflect the people we are here to help.
Our inclusive working environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created.The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds.
We work hard to ensure that we have a progressive approach to inclusion, equity and belonging. We really do want our colleagues to "bring their whole selves to work."
By way of brief example, we have an enviable ethnic diversity mix, equal gender balance with a zero mean gender pay gap and thriving colleague and ally networks, including LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.
What Money and Pensions Service can offer you?
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan to help you buy season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye test & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
The Money and Pensions Service (MaPS) is an arm's-length body sponsored by the Department for Work and Pensions. This role is to be appointed under MaPS Terms & Conditions. Full details on the T&C's are found https://
Our policy requires that selection for appointment to the MaPS is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: .uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.
If you're already a MaPS employee, and as part of our Talent Strategy, we're committed to strengthening opportunities for our...