Role: Branch/Office Coordinator
Location: Various available location across London
Hours: Monday to Friday 8:30am-6pm
Salary: £26,000 + commission (OTE £27,300)
Are you a go-getter with a passion for customer service? Do you thrive in fast-paced environments and love juggling multiple tasks? If you're ready to make your mark in the vibrant world of property administration we want YOU! Our bustling offices across London are seeking a high-spirited Sales and Lettings Coordinators to be the heartbeat of our operations. Step into an exciting role where no two days are the same, and your contributions directly drive our success.
Overview of key duties:
Administrative Support
- Document Management: Handling all documentation related to sales and lettings, including property listings, and pre tenancy agreements.
- Data Entry: Maintaining and updating databases with property listings, client information, and transaction details.
- Scheduling: Coordinating appointments and viewings for clients and agents, managing the office calendar.
- Correspondence: Managing incoming and outgoing communications, including emails, phone calls, and mail.
Customer Service
- Client Interaction: Greeting clients, answering inquiries, and providing information about properties and services.
- Problem Resolution: Addressing and resolving client issues or complaints promptly and professionally.
Operational Tasks
- Office Management: Ensuring the office is well-organised, stocked with necessary supplies, and maintaining a professional environment.
- Coordination: Acting as a liaison between the sales and lettings teams, ensuring effective communication and collaboration.
- Compliance: Ensuring all transactions and activities comply with relevant regulations and company policies.
Marketing and Sales Support
- Property Listings: Assisting in the preparation and updating of property listings, both online and in office windows.
- Promotional Activities: Supporting marketing initiatives, such as preparing brochures, managing social media accounts, and organising branch events.
- Reporting: Preparing and distributing sales and performance reports to management.
Technology and Tools
- CRM Systems: Using customer relationship management systems to track interactions and manage client data.
- Software Proficiency: Being proficient in office software (e.g., Microsoft Office Suite) and any industry-specific tools.
In summary, a branch office coordinator in a sales and lettings agency is a multifaceted role that requires strong organisational, communication, and customer service skills to ensure the effective operation of the office and support the sales and lettings processes.
About Us
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference:
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer**,** we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.