The Programme Manager will work cross-functionally in the business to drive the roadmap of key customer experience (CX) activities, and assess the efficacy against achieving CX goals. These goals are related to electric-vehicles (EVs) as the company has a significant influence on the UK's successful zero-emissions transition. The successful Programme Manager will have strong experience managing end-to-end projects for a large matrix business and team.
Client Details
A Programme Manager opportunity at a leading B2C financial services organisation that also integrates with the automotive and charity sectors. The organisation is empowered by well-known banks. The firm's ongoing strategy revolves heavily around electric vehicles and zero-emission initiatives.
Description
- Collaborate with the CX team to develop and manage a 3 year customer experience roadmap and measure it's impact across objectives
- Support senior stakeholders in evaluating CX priorities and aligning the company with the CX strategy.
- Coordinate and align the CX roadmap with key teams, manage activities and milestones for the CX team.
Profile
- Ideally, 4+ years experience in a project management / programme management role
- Digital transformation experience is desireable but not essential
- Demonstrable experience working successfully in a large team / business (e.g., 300 employees +)
Job Offer
- Discretionary bonus
- 15% non-contributory pension (9% during probation)
- 28 days annual leave
- Free fresh fruit and snacks in the office.
- 1 day for volunteering.
- Self-funded private medical insurance.
- Electric/Hybrid car salary sacrifice and Cycle to Work schemes.
- Life assurance at 4 times your salary.
- Funded health screening for over 50s.
- Voluntary benefits including charitable giving, critical illness insuranceand more
- Employee discount app for savings.
- Free access to healthcare apps like Aviva Digital GP and others
- Generous family leave policies