Customer Care Advisor
Salary: £24,500 per annum (£11.78 per hour)
Location: London, E14 9HF
Contract: Temporary (potential to go permanent)
Hours: 40 hours per week, shifts between Monday - Friday 8.00am - 10.00pm, Saturday 8.00am - 5.00pm
Our client is seeking dedicated Customer Care Advisors to join their dynamic team during their peak season. This temporary role offers a rewarding opportunity to make a positive impact on customer satisfaction.
As a Customer Care Advisor, you will:
- Provide top-notch customer support across various channels, including phone, email, and chat.
- Be the first point of contact for customers, resolving inquiries and complaints related to our product range.
- Ensure customers receive the highest level of care, tailored to their individual needs.
- Collaborate with team members to identify and implement process improvements.
Skills and Experience Required:
- Excellent verbal and written communication skills.
- Strong empathy and ability to connect with customers on a personal level.
- Proven problem-solving skills and a proactive approach to customer service.
- Experience in the food industry or a related field is preferred.
- Proficiency in using Google Suite, Microsoft Office, and CRM systems (e.g., Salesforce) is a plus.
- Flexibility to work in a fast-paced environment and adjust to varying shifts.
- A positive attitude and team-oriented mindset.
Benefits:
- Working culture of fun and sociable team environment
- Pension Scheme
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Cycle to work scheme