A fantastic opportunity has emerged for a Homeownership Team Leader to join one of Adecco's most improved public sector clients in a full time (35 hours each week, Monday to Friday), permanent role paying £36,200 per annum.
Based in Epsom in Surrey, you will line manage and coordinate the day-to-day work of the Homeownership Officer/s and Homeownership Administrator primarily in the Epsom office but may be required to travel to Tunbridge Wells in Kent on occasion, so a car driver and owner is essential for this post.
You will be required to provide a professional housing management service to the homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met. You will also need to deal with all other associated issues with homeowners, as well as:
- Line manage and provide guidance on the day-to-day activities of the office Homeownership Team.
- Carry out regular 1-1's and performance appraisals.
- Monitor performance and where necessary, put plans in place to improve performance.
- Work collaboratively with the Homeownership Manager in developing and delivering plans to improve the service and to regularly review working practices, policies, procedures and processes.
- Promote a culture of working together across all company departments to deliver a coordinated and seamless service for customers.
- Ensure compliance with any relevant legislation or regulations and maintain up-to date knowledge of best practice.
- Monitor the housing/estate management service for shared owners, leaseholders, and freeholders.
- Advise on and deal with leasehold property issues relating primarily the Epsom leasehold properties, including shared owners and freeholders. But may include the wider company properties.
- Be involved with the service charge setting, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
- Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholder's preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.
- Work with Asset Investment and Contracts & Compliance teams to ensure stock condition survey and planned & reactive works are carried out in accordance with lease requirements.
- Monitor the quality of leasehold services provided by the company, particularly regarding estate services.
- Be responsible for the management of and achieving best value from external contracts such as management agreements provided by 3rd parties.
- Liaise with solicitors, lenders and other professionals as needed with regards to leasehold issues and the recovery of rent and service charge arrears from lenders.
- Provide accurate data, write appropriate reports and correspondence and make recommendations to the Homeownership Manager as required.
- Be aware of and promote best practice in leasehold management.
- Undertake appropriate estate and housing management inspections as any situation requires, liaising with other parts of the organisation and external agencies if applicable, ensuring the Homeownership Manager is involved/updated as appropriate.
- Assist the New Business/Development Team when requested in relation to leasehold management issues/charges around the design and setting up of new schemes.
Please note, experience of managing leasehold or shared ownership housing, as well as a team, is essential for this role. Only car drivers (with their own vehicle) and candidates who feel they meet the above criteria need apply for this role.