Job Purpose
Principal Accountabilities and Responsibilities
- Undertake reception and/or greeting duties, answering routine telephone and face to face enquiries;
- Provide routine clerical support e.g. photocopying, filing, faxing, emailing, completing routine forms;
- Maintain manual and computerised records/management information systems, following instruction, as deemed appropriate to level, experience and client database task grading;
- Undertake copy-typing and word-processing of routine documents and other IT based tasks under supervision;
- Sort and distribute mail;
- Attend and participate in relevant meetings as required;
- Assist in maintaining the office stationery supplies and keeping the stock room tidy;
- Organise meetings (including booking rooms, making travel / accommodation arrangements etc);
- Participate in training and other learning activities and performance development as required;
- Provide cover for colleagues on comparable grade during periods of absences due to holidays, sickness and other unforeseen events;
- Undertake other relevant duties as agreed by Line Manager.
Knowledge, Skills, Training and Experience
- General clerical/administrative work
- Induction/basic skills
- Good numeracy/literacy skills
- Good understanding and ability to use relevant technology e.g. photocopier
- Keyboard/computer skills
- Participate in development and training opportunities
- Work constructively as part of a team, understanding roles and responsibilities and your own position within these.
- Ensure confidentiality, tact and diplomacy are maintained as appropriate.