Technical Support Engineer
A leading global manufacturer of passenger information systems for public transport is seeking a skilled Technical Support Engineer to join their expanding team. Specializing in innovative solutions for the transport industry, this company designs, develops, and manufactures cutting-edge technology at their headquarters in Lewes, East Sussex, while also operating internationally with offices and partners around the world.
This role is an exciting opportunity to work in a company at the forefront of technological change, where you will be involved in everything from on-site installations and repairs to remote troubleshooting and customer support.
Responsibilities:
- Attend various customer sites across the UK to perform installations, repairs, surveys, and upgrades of equipment.
- Answer technical queries via email, phone, and video conferencing platforms such as Teams.
- Configure equipment and prepare media content using bespoke software tools.
- Collaborate with sales, R&D, and production teams to resolve issues and improve product performance.
- Provide first-line support on products, troubleshooting hardware and software issues.
- Carry out site evaluations and offer suggestions for improvements.
- Deliver training to customers on in-house software and hardware solutions.
- Participate in team meetings and occasional travel to the head office in Lewes.
Requirements:
- Ability to work independently or as part of a team, demonstrating flexibility in problem-solving.
- Experience in repairing electrical and electronic devices (soldering, cable repairs, crimping).
- Full UK driving license and willingness to travel within the UK and occasionally abroad.
- Excellent written and verbal communication skills.
- Proficient with Windows operating systems and Microsoft Office packages.
- Familiar with networking and serial protocols.
- A well-organized approach to tasks, with the ability to manage multiple projects simultaneously.
- Comfortable with overnight stays away from home when required.
Desirable Skills:
- Experience with serial communication standards and protocols.
- Familiarity with Linux operating systems.
- Understanding of electrical and electronic system design (circuit diagrams, wiring).
- Previous technical support experience, especially in the public transport or manufacturing sectors.