Do you have previous service desk, customer service agent or first line support experience? Are you highly organised with great administration and communication skills?
I am recruiting for an immediate Service Desk Coordinator to work for an Isleworth-based client who specialises in creating bespoke security solutions for a range of different clients, particularly within the healthcare and educational sectors. The successful candidate will be working within the Customer Service team and will primarily focus on providing excellent customer service and support to clients. This is an office-based, Monday - Friday position, working 8:30am-5pm Monday - Thursday (with 1 hour lunch break), and 8:30am-3:30pm on Fridays.
Main duties:
- Assist in handling various queries from clients
- Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building
- Managing incoming callouts and assigning work to engineers
- Complete job reports following all callouts, small works or maintenance checks and providing copies to the clients
- Process orders for new or spare parts when needed
- Ensure systems and databases are accurate and always kept up to date
- Assist with management of company stock and updating in the system
Requirements:
- Confidence in handing difficult or complex queries and requests
- Previous customer service, helpdesk experience, first line support or similar experience
- Experience scheduling engineer diaries/appointments (ideal)
- Experience working within a security company (desired)
- A keen eye for detail and strong organisational skills
- Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.
Benefits & Pay:
- Salary between £26,000 - £28,000 depending on experience
- Early finish every Friday!!
- Staff parking
- Pension scheme
- 22 days holiday + bank holidays (rising to 26 days with service)
- Aviva health insurance (after successful probation period)