Helpdesk Advisor/Administrator
- Industry: Facilities Management
- Location: Manchester/Deansgate
- Hourly Rate: £12.85
- Hours: Monday to Friday, 8am - 5pm
- Remote Work: Work From Home on Fridays
- Type: Temp - perm opportunity
Are you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Helpdesk Advisor (Administrator) to join a Facilities Management team in Manchester. If you are a good 'all-rounder', with Customer Service/Helpdesk experience, then this is a great opportunity for you!
Key Responsibilities
- Manage multiple inboxes and respond to customer enquiries via email and phone
- Handle high volumes of emails and calls
- Support reactive works and pre-planned maintenance tasks
- Prioritise and manage tasks efficiently
- Collaborate with team members and other departments
- Maintain accurate records and job status updates
Key Skills & Experience
- IT literate
- Strong organisational and multitasking skills
- Excellent customer service with a professional, friendly attitude
- Experience in reactive works and/or pre-planned maintenance (advantageous)
- Facilities management experience (preferred but not essential)
- Ability to work independently and as part of a team
- Proficient in MS Office and office management systems
Perks
- Work From Home on Fridays
- Opportunity to transition to a permanent role
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age