Are you looking for an order based administration or customer service role within a friendly team and a company who invest heavily in their training and staff welfare?
Ideally you would have experience within an office based role, or pride yourself of your attention to detail and process driven nature.
Experience in processing Purchase orders, Invoices, Purchasing or Shipping would also be highly desirable.
Job Title: Customer Service Administrator
Job Type: Permanent
Hours: 37.5 hours a week Mon - Fri (Hybrid working)
Salary: 26k
Location: Guildford
Role Overview:
Entering, monitoring and tracking customer purchase orders. Maintaining order information and providing knowledgeable support for assigned products. Processing debit and credit payments.
Key Responsibilities:
- Processing customer orders ensuring accuracy at all times
- Responding to customer inquiries by email and providing resolutions
- Utilising customer relationship application or database to record activities and researching product information
- Promoting products and services
- Communicating information to customers
- Ad hoc reporting duties
Desirabl e skills:
- Experience in an office based Administration, Customer Service or similar
- An existing interest, qualification or experience within Purchasing
- Knowledge of Shipping, ideally international
- Desire to provide excellent customer service
- Attention to detail
- MS Office skills
- Proactive nature