IT Support Engineer (1st to 3rd Line) - Standalone Function - Mon to Thurs in HQ (Thame)
We are currently seeking a highly motivated and experienced IT Support Engineer to join our client's dynamic team in their Thame HQ. The successful candidate will act in a standalone capacity, responsible for providing on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.
Responsibilities:
- Responding to 1st - 3rd Line technical support queries raised by users via phone, email and in person.
- Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.
- Resolving complex issues related to servers, databases, and (bespoke) applications.
- Identifying and resolving problems related to infrastructure, network connectivity and IT security.
- Maintaining accurate documentation of support requests and solutions.
Essential Requirements:
- Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.
- Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.
- Excellent telephone manner and polished client facing experience.
- A Microsoft certification such as an MCSE or MCITP is desirable.
If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.