We are searching for a dedicated Customer Service Advisor to ensure our customers receive outstanding support and maintain high satisfaction levels. The role is based in the Financial Services industry, focused on assisting customers to navigate our products and services.
Client Details
The organisation is a well-established entity in the financial services sector, based in Nottingham employing over 2000 people. Known for their customer-centric approach, they are committed to providing top-tier services to their diverse and growing customer base. The company maintains a strong market presence across the UK, and continues to expand its operations.
Description
- Provide high-quality customer service, addressing customer inquiries and concerns promptly and professionally.
- Assist customers in understanding and navigating the company's products and services.
- Collaborate closely with the customer service team to ensure seamless service delivery.
- Implement feedback from customers to improve service delivery.
- Maintain accurate customer records and follow up on any outstanding issues.
- Contribute to the development of customer service protocols and procedures.
- Stay informed about industry developments and best practices in customer service.
- Advocate for customers within the organisation, ensuring their needs are met and expectations exceeded.
Profile
A successful Customer Service Advisor should have:
- Previous experience in a customer service role, preferably within the financial services sector.
- Outstanding communication and interpersonal skills.
- The ability to work effectively both independently and as part of a team.
- A strong commitment to providing exceptional customer service.
*Please note employment is subject to a satisfactory credit check*
Job Offer
- Salary £24,000 per annum.
- Opportunities for professional growth and development within the financial services industry.
- A supportive, team-oriented work environment.
- 28 days annual leave (inc Bank/Public Holidays), with an additional day per year of service (capped)
- Annual bonus based on personal and company performance.
- Modern city centre offices near tram/bus stops/car parks
- A comprehensive benefits package, details of which will be provided to successful candidates.
Don't miss this opportunity to join a thriving team in the financial services industry. Apply today to take the next step in your career.