Salary: £43k - £53.8k per annum (Dependent on skills & qualifications)
Perks & Benefits: Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more
Reference: REQ4286
We are looking for....
Working within the social impact and vulnerability team, you will support in the implementation of SGN's vulnerable customer strategy, continually enhancing our service provisions for customers in vulnerable situations.
This role seeks to create and manage valuable relationships and effective engagement ensuring we deliver impactful partnerships in SGN's network areas. This collaborative approach is with the focus of bringing measurable benefits to those most vulnerable whilst making a broader positive impact to our community by helping those in need use energy safely, efficiently and affordably.
We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you're supporting from the office or working on the front line, every role plays a part.
How you'll support us on our mission to keep people safe and warm...
- Manage a portfolio of partnerships that support customers in vulnerable situations access targeted support to use energy safely, efficiently and affordably
- Develop new partnerships that deliver meaningful outcomes for vulnerable customers and adhere to the Vulnerability and Carbon Monoxide Allowance Governance criteria
- Support the implementation of initiatives across the business that help customer facing teams 'never walk away from a customer in need' via training and a referral network of trusted partners
- Support the delivery of SGNs CO awareness strategy through partnership to build awareness and reduce potential CO harm
- Support in the delivery of stakeholder engagement activities linked to SGNs Social Impact and Vulnerability programme including taking the opportunity to talk at conferences and industry events to foster collaboration and sharing best practice
- Support with the delivery of the Vulnerability and Carbon Monoxide Allowance Annual Reporting requirements and Annual Showcase demonstrating how SGN are delivering against our Business Plan commitments
- Support with maintaining industry leading practices that ensure inclusivity for customers served by SGN as evidenced by CCA and BSI Standard verification
- Support our customer service and operational teams to provide customer welfare support where required
What you'll need
We're looking for a blend of skills and attributes that make you a great fit for this role. If you don't tick every box, don't worry - we provide tailored learning and development programs to help you grow and succeed with us.
- Experience in managing a portfolio of partnerships with a focus on vulnerable customer support
- Excellent written and verbal communication skills - these are essential to the role with confidence in presentation skills that convey often complex messages
- Stakeholder engagement skills - strong relationship management skills with an ability to influence and create value through partnership
- Analytical and reporting skills - ability to create and review reporting and governance against delivery programmes with accuracy
- Drive to deliver great customer and partner experience, working well with people to deliver sector leading performance
- Strong ethical standards and the ability to confidently work autonomously and collaboratively within our team
- Able to work alongside our operational colleagues to support customers impacted by gas emergencies
- Hold a valid UK driving licence