General Enquiries Planner
- 549613
- Closing at: Jul 10 2024 at 23:55 BST
About the Role
Base Location: Poole
Salary: £39,415 - £45,136 + car / cash allowance + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available - hybrid working
We are looking for a General Enquiries Planner to join our team!
As a General Enquiries Planner, you will be responsible for the planning of general enquiries work within the region.
You will ensure all enquiries are resolved within the required time frame to meet customer demand.
Our aim is to create a more efficient and sustained workforce that is resourced effectively, with our customers at the forefront of our mindset.
Other roles & responsibilities will include, but are not limited to:
- Creation of job packs, tailored specifically to the proposed task on site.
- Undertake site visits for height assessments, customer meetings, cable traces and other requirements. This could involve giving technical guidance for customers proposing building in the proximity of the Network.
- Planning of low voltage and high voltage shutdowns, by liaising with customers to ensure the duration is correct, checking the Network to notify affected customers.
- Provide accurate quotes for chargeable jobs and re-quote if required.
- Responsible for having an overview of the upcoming planned work to drive efficiency by reducing mileage and keeping job timings as accurate as possible.
What do I need?
To be considered for this role, we would love you to have:
- Knowledge and understanding of the UK regulated environment, particularly licence obligations and price control targets for electricity distribution.
- Sound business and technical knowledge of electricity distribution or similar market sector with an appreciation of unit cost / financial awareness.
- Relevant operational / technical experience & knowledge with comprehensive knowledge of NRSWA, SROH and RIGS.
- IT skills to effectively analyse performance data to influence decisions.
- Ability and knowledge to engage at all levels and instil a high performing culture.
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger – an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on / .
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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