Customer Service Advisor
Edinburgh (Hybrid)
What it's like to work at Landmark:
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
- Competitive Salary
- Generous Holiday Allowance: 34 days holiday, inclusive of Scottish Bank Holidays, with the option of adding up to 5 additional unpaid leave days per year
- Annual Lifestyle Allowance: £300 to spend on an activity of your choice
- Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
- Private Health Insurance: Provided by Vitality
- Group Income Protection Scheme
- Charitable Fundraising: Matched funding for your efforts
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policies
- Free Parking
Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.
The Opportunity
The Customer Service Advisor is responsible for delivering a first-class service and will play a key role in shaping the overall success of the operations teams. You will be the first point of contact between us and the customer (internal and external). You will provide quality customer service and identify specific customer requirements.
The role will involve:
- Contributing to the continuous improvement of Millar & Bryce by identifying and taking ownership of opportunities for improvement to the process.
- Collaborating within teams to clarify facts, exchange information or resolve enquiries and issues.
- Supporting the wider teams to ensure that performance standards and business objectives are met.
- Building long lasting professional relationships
- Providing and undertaking training
About You
To be successful as the Customer Service Advisor you will be someone who comes from a similar background and prides themselves in delivering first-class customer service. You do not need to have experience in this role, if you have a drive to learn and experience in customer service we want to hear from you.
You will also have/be:
- Strong emphasis on delivering results
- Excellent communication both written and verbal
- Innovative and flexible thinking
- Ability to work in a team and independently
- Excellent problem-solving skills
- A drive to self-develop
- Excellent team Player
About Us
Established in 1875 and based in Edinburgh, Millar & Bryce provides title information, conveyancing searches and land reference services across the UK and Ireland. Millar & Bryce also has an extensive Company Search facility, providing detailed company information to support land transactions, company acquisitions and corporate decision making.
Millar & Bryce forms part of Landmark Information Group a business that delivers data, analytics and workflow solutions to support the UK commercial and residential property markets. It serves multiple customer segments through its leading brands, SearchFlow, Millar & Bryce, ETSOS, Rochford Brady, and Ochresoft.
Landmark Information Group is a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.