Neighbourhood Response Officer
- Job Type: Full-time
- Location: Leatherhead
- Salary: Competitive
We are seeking a confident and customer-focused individual to join our dynamic team as a Neighbourhood Response Officer. This role is essential in providing a frontline service to ensure our estates are desirable places to live. You will be working in a rewarding environment, supporting vulnerable customers, and preventing anti-social behaviour.
Day to Day of the role:
- Collaborate with other teams, external agencies, and residents to maintain clean and safe neighbourhoods.
- Identify improvements and investigate breaches of tenancy.
- Develop and deliver neighbourhood plans and local offers.
- Work with local resident groups to develop community facilities, activities, and events.
- Conduct estate inspections across Surrey, raising repairs on the system, and completing reports on iPads.
- Engage with residents during inspections, providing excellent customer service.
- Perform new tenancy sign-ups and tenancy reviews.
Required Skills & Qualifications:
- Confident and resilient individual with a positive mindset.
- Sound experience in customer service, preferably within a housing background.
- Ability to develop effective working relationships internally and with external agencies.
- Experience of working to plans and targets.
- Proactive and creative in finding solutions with good judgement.
- Good IT skills, comfortable with using iPads and other systems for reporting.
- Must have estate inspection experience, evidenced on CV.
- Excellent communication skills.
- Must have use of own vehicle and be able to drive.
Benefits:
- Competitive salary.
- Opportunities for flexible working arrangements, including part-time and job share.
- Enhanced maternity, adoption, and paternity leave.
- Compassionate leave.
- Support for maintaining a healthy work-life balance.
This role is to cover a secondment until September, with the possibility of extension. Interviews will be conducted via Teams, and the successful candidate will meet the team on the first day.
To apply for the Neighbourhood Response Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.