Job Title: Remote Support Engineer
Reports To: Service Delivery Manager
Location: Hybrid (4 days in our office in Ramsgate, 1 day from home)
Salary: £23,400 per annum + up to £2,500 performance bonus + EO profit share
About the Role:
Our client, a leading employee-owned IT solutions provider, is seeking a dynamic and motivated Remote Support Engineer to join their team. This entry-level role offers the perfect opportunity for individuals eager to launch their career in IT, with full training and development provided. No prior experience or qualifications in the industry are required, just a passion for technology and a commitment to delivering excellent customer service.
Key Responsibilities:
- Handle incoming service requests from clients and provide outstanding customer support
- Diagnose and resolve technical issues while maintaining top-tier technology and security standards
- Communicate effectively with customers, team members, and management to ensure seamless service delivery
- Monitor and manage your ticket queue in a fast-paced environment, adhering to strict Service Level Agreements (SLAs)
- Multi-task and stay organised while balancing customer calls, emails, and system alerts
- Stay calm and positive under pressure to ensure a smooth customer experience
What We're Looking For:
- Strong verbal and written communication skills
- Ability to work quickly and accurately in a dynamic environment
- Exceptional attention to detail and problem-solving skills
- A positive, can-do attitude, even under pressure
- Willingness to become a 'Product Champion,' gaining expertise in a specific tool and training others
Why Join Us?
Our client prides itself on fostering a supportive, people-first culture where employees are encouraged to grow, learn, and take ownership of their work. As an employee-owned business, everyone shares in the success, and your voice truly matters. This is your chance to work in an empowering environment, with clear paths for development and a chance to shape the future of the company.
Benefits:
- Competitive salary with performance bonuses
- Hybrid working model
- Extensive training and development opportunities
- Profit share scheme for all employees
How to Apply:
Ready to kickstart your IT career with an organisation that puts people first? Apply today and be part of a company that is revolutionising the way IT support is delivered!
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
About Morgan Jones:
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Due to the high volume of applicants, we see, that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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