PART-TIME OUTBOUND CUSTOMER SERVICE ADVISOR – TALKE - £23795.00 pro rata
Due to continued success, we are working with a fantastic company who require fantastic Part-Time Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
COMPANY BACKGROUND
Our client is a leading independent company that works on a national basis. They offer market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.
CUSTOMER SERVICE OVERVIEW
You will be the person to make the necessary arrangements to solve all customer queries. Although this is mainly outbound calls this NOT a sales role. You will speak extensively to engineers to organise maintenance and repairs at customer properties and also negotiate on pricing.
Working on a part-time basis you will work 20 hours per week and hours/days worked will be discussed and agreed. However, you must be available to work 2 Saturdays per month 9am-5pm.
CUSTOMER SERVICE DUTIES
- Dealing with high volume outbound calls
- Resolving customer issues in a timely manner
- Develop relationships with external contractors
- Negotiate on charge rates
- Ensure repairs are booked and confirmed in a timely manner
- Manage resolutions
- Dealing with a variety of questions and queries
- Dealing with complaints
- Maintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
- Excellent communication skills
- Ideally experienced dealing with customers on the telephone
- Passionate about helping people
- Team player
- Able to work in a fast-paced environment
- Excellent PC skills
- Problem solver
- Patient
- Able to work under pressure
- Due to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
- Working 24 hours per week, hours and days to be discussed and agreed – Office is opened Monday to Friday between 8am-7pm and 2 Saturdays per month will be required between 9am-5pm
- 20 days holiday plus Bank Holidays
- Onsite Parking
- £23795.00 pro rata
- Fantastic opportunity to build a career
- Recreational break out rooms
- Excellent ongoing training and support
- Fun days and events
- Feel valued everyday
- Recognition awards
Follow us on twitter #awconsultingltd
In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency
CUSTOMER SERVICE ADVISOR – TALKE – £23795.00