Job Title: Technical Account Manager
Location: Cambridge - Hybrid Working
Salary: £45,000 + £15,000 Bonus
Job Type: Full-Time, Permanent
Chapman Tate Associates is excited to partner with a premier Managed Service Provider (MSP) in search of a highly skilled and experienced Technical Account Manager. If you are passionate about cutting-edge technology, adept at managing client relationships, and have a strong background in Managed Services, Public and Private Cloud, and Enterprise Software, we want to hear from you!
Key Responsibilities:
- Serve as the primary technical point of contact for assigned clients, managing and nurturing relationships to ensure satisfaction and retention.
- Provide expert guidance on Managed Services, Cloud Solutions (AWS, Azure, Google Cloud), Security, Infrastructure, Co-Location, Application Hosting, SaaS, IaaS, Networking, Enterprise Software, and Unified Communications.
- Collaborate with clients to understand their business needs and recommend tailored solutions leveraging cloud-based and on-premise infrastructure.
- Develop and maintain a deep understanding of Microsoft Azure and Office 365, ensuring clients maximize their investment in these platforms.
- Lead technical discussions and presentations, demonstrating the value and capabilities of the MSP's service offerings.
- Coordinate with internal teams to ensure seamless delivery and support of services, addressing any technical issues or escalations promptly.
- Stay updated on industry trends, emerging technologies, and best practices to continually enhance service delivery and client satisfaction.
Requirements:
- Proven experience working for a Managed Service Provider (MSP).
- Extensive knowledge and hands-on experience with Public and Private Cloud solutions, specifically AWS, Azure, and Google Cloud.
- Strong expertise in Security, Infrastructure, Co-Location, Application Hosting, SaaS, IaaS, Networking, Enterprise Software, and Unified Communications.
- In-depth understanding of both cloud-based and on-premise infrastructure solutions.
- Proficiency in Microsoft Azure and Office 365.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships.
- Strong problem-solving skills and the ability to think strategically.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, etc.) are highly desirable.
Why Join Us:
- Work with a leading MSP renowned for its innovative solutions and exceptional client service.
- Be part of a dynamic, supportive, and collaborative team.
- Opportunities for professional growth and development.
- Competitive salary and comprehensive benefits package.
How to Apply:
If you are a proactive and client-focused Technical Account Manager looking to take the next step in your career, we want to hear from you. Please send your CV!
About Chapman Tate Associates:
Chapman Tate Associates is a leading IT recruitment firm specializing in connecting top talent with premier organizations. We pride ourselves on our deep industry knowledge and our commitment to helping candidates and clients achieve their goals.
Join us in delivering excellence and driving innovation in the IT services industry!