DC T Recruitment are looking for a permanent Kitchen Designer to join one of our ever growing clients.
Responsibilities:
1. Greeting customers in showroom, discussing wish list, time frame, establishing budget, turning initial enquiry into a lead, documenting initial discussion.
2. Booking survey, and in store consultation preferably with no more than 1-week turnaround from point of initial enquiry. This would depend on customers' schedule. Prioritise appointments based on time frame and urgency.
3. Advising client on design options based on their wish list, suggesting options that they may not have thought of, and explaining why certain things that they have asked for might not work, and offering an alternative, using my experience and expertise.
4. Site surveys – accurate scale drawn plans which ensure colleagues can refer to plans in case of absence, whilst visiting the client's home, checking for obstacles, and things that may cause a problem i.e. electrics and plumbing, whilst, again discussing customer's needs and requirements.
5. Preparing initial suggested plan based on discussions, ready before customers showroom appointment. I would also price initial plan on EQ to have an idea in my head of what the cost is likely to be so that I can confidently discuss budget and advise what the cost is likely to be if the question arises at this stage, which it often does. This enables the Designer to gauge if likely cost is close to customers budget so that we can advise and adjust, as necessary.
6. Create designs with ergonomics, aesthetics, ambience, lighting, manufacturers, and government guidelines, building regs where possible.
7. Costing designs - including furniture (Rational, Symphony Laura Ashley and jj own range) appliances, worktops, upstands, splashbacks, feature shelves and surfaces, accessories, lighting, misc.
8. Selling kitchens – To educate Clients with why they want the design that has made for them. This ensures that they enjoy using the product and being in the new environment when it is installed which creates many referrals. The client learns that the design suits them and how to use their kitchen to benefit them.
9. Once price is agreed, taking deposit payment, put together the contract, agree delivery and installation date.
PROCESSING THE CONTRACT
10. Place order with relevant supplier.
11. Ensuring Clients sign plans/contract/Perspectives & Detailed Specification.
12. Manually ordering kitchen furniture, work-surfaces, and splash-backs – completing the order form for Symphony, Laura Ashley In-House and Rational with a high amount of detail.
POST INSTALLATION
13. Order replacement parts when damages become apparent after delivery.
14. Ordering remedial items of furniture.
15. Chasing up missing items from orders.
16. Pre-fit hand-over with the fitter - Communicating the plans to fitter and all trades where possible.
17. Answering queries from the fitter during the install from the fitter.
18. Managing the Clients expectations.
19. Project managing the installation.
20. Complete a site visit during installation.
21. Carry out a home visit to ensure the client is satisfied and happy
with Our service.
ADDITIONAL DUTIES
22. Follow up calls for customers which did not place orders, so that the client's interest does not go cold, and we can establish if there was anything that was stopping them from placing an order with us, so that we can try and overcome any obstacles.
23. Maintaining product knowledge for different kitchen/appliance/sink/worktop suppliers via training, seminars, exhibitions, trade days etc.
24. Opening-up and locking up showroom including alarm when I'm first or last in.
25. Deal with issues or requests from past orders & follow up on existing customers.
Benefits
- Competitive Basic Salary + Generous Commissions – Achieve realistic earnings up to £45k with our industry-leading commission structure.
- Flexible Working – Enjoy every other Saturday off, with no shifts on Boxing Day or New Year's Day.
- Stunning Location – Work just steps from the beach, boutique shops, and some of the best bars and restaurants around.
- Creative Freedom – Design distinctive, high-quality kitchens that reflect the cutting-edge standards we're known for.
About You:
- Experienced in kitchen or interior design, with an eye for detail and passion for innovation.
- Skilled in closing sales and bringing client visions to life, and excited to collaborate in a dynamic, forward-thinking team.
Skills:
Technical Skills
Customer Service Skills
Organised
Attention to Detail