Join the dynamic team at our client's organisation as a Logistics Account Manager! We are looking for someone who is highly organised, customer-focused, and adept at managing multiple accounts. If you have a keen eye for detail and thrive in a fast-paced environment, this could be the perfect opportunity for you.
Responsibilities:
- Take ownership of individual customer accounts, managing their day-to-day operations and planning.
- Monitor and provide up-to-date SLA/KPI reports, ensuring timely delivery and customer satisfaction.
- Collaborate closely with your CRM and warehouse team leaders to ensure smooth operations.
- Invoice accurately and on time, taking into account all relevant charges.
- Engage in proactive communication with customers, promptly addressing any queries or concerns.
- Attend internal and client meetings to offer your valuable insights and build strong relationships.
- Take the lead in identifying and resolving rework tasks, prioritising them effectively.
- Maintain a high level of health and safety awareness, escalating any concerns to the appropriate team.
Requirements:
- Motivated and well-organised with strong attention to detail.
- Reliable and process-driven, capable of handling multiple accounts.
- Excellent customer service and communication skills.
- Ability to think creatively and find solutions to challenges.
- Availability to work weekends for occasional stock takes, up to 4-5 times per year.
- Articulate, numerate, and confident in presenting information.
- Proficient in Microsoft Office and Logistics Management Systems.
- Minimum of 1 year of experience in the Logistics or similar industry.
At our client's organisation, we value teamwork, professionalism, and a passion for customer satisfaction. In this role, you will have the opportunity to work closely with an exceptional team and make a significant impact on our clients' success.
If you are ready to take on this exciting challenge and be part of a growing organisation, apply now! We can't wait to hear from you.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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