Company description:
Premier Foods is one of Britain's biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you'll find them in 94% of British households.
At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.
Job description:
As our next Technical Support Analyst, you will be instrumental in providing localised, highly skilled, technical on-site support. You will be driving the success of our technical operations and providing excellence in customer support. Your remit will be to ensure the efficient operation of all market-leading technologies. You will be required to attend our St Albans site 5 days per week.
Ability to work independently as part of a wider team in a fast-paced, changing, and highly visible environment. Experience working in a team-oriented, collaborative environment. Ability to develop and maintain effective business relationships. Ability to adapt to changing use of technology and the ability to travel throughout the UK to support other sites when required.
At Premier Foods, we champion fresh ideas and agile thinking. We believe in creating a truly Great Place to Work and we are committed to fostering a collaborative and innovative environment. Our shared values guide us in the way we operate and challenge us to strive for excellence each day.
Please note this role is based 5 days on site at our St Albans office.
The Key Requirements...
- Provide highly skilled technical support and become the focal point for all site-based user issues and requests
- Develop a deep knowledge and understanding of existing systems and technology that sites use, identifying the current and future needs of the users
- Ownership of all Incidents and Service Requests from end to end, including those passed to a 3rd party, to ensure they are managed professionally and in a timely manner until agreed closure.
- Provide innovation and advice on the technologies used to support and run Premier environments.
- Ensure all technical implementations and changes adhere to the Premier Foods change control process
- Ensuring all technical implementations and Changes are fully documented.
- Responsible for highlighting areas of weakness with possible solutions based on exposure and experience
- Responsible for the technical health and operational capabilities of all infrastructure & end user experience at site
Technical Knowledge...
You will need to have a technical knowledge and experience of some of the following:
- Experience in utilizing video conferencing platforms, particularly Zoom.
- Desktop hardware and peripherals (PCs, Laptops, Monitors)
- Cisco/HP/Aruba LAN/WLAN Technologies
- WAN
- Office 365
- Network printing.
- Detailed understanding of core Microsoft products
- Group Policy
- MDM management (particularly Microsoft InTune)
- Cloud and connectivity awareness
- Citrix
- Centralised Architectures
- Linux
- SAP on Linux
- Amazon AWS
Here at Premier Foods, our mission is to double our turnover by 2030. Our goal is to sustainably enrich the lives of our consumers and colleagues while nurturing our business effectively. We are one of the leading Food manufacturing businesses that are united in our commitment to growth and innovation. We respect and encourage one another, fostering a culture of collaboration and respect.
This is a chance for you to thrive in a supportive and dynamic environment. People stay with our business because of the opportunities for growth and development. We're proud of our commitment to excellence and our shared values that guide us in our decision-making. Our shared values are the DNA of our business, acting as our moral compass to ensure we live them day-to-day.
The Benefits and Perks...
- Bonus
- Company Pension
- Holiday Purchase Scheme
- Private Medical Insurance