Your new company
Bristol based business
Your new role
You will be the SPOC (single point of contact) for all senior escalations, you will also have responsibility for delivering fit for purpose solutions, ongoing continuous improvement, and being the key contact between Shared Services and the region. This will include a variety of tasks, such as relationship management and engagement, leading project teams, rectifying issues, monitoring progress, tracking KPIs, and ultimately will ensure services from the BPO provider are delivered in line with SLA's, the country/region is compliant with policy and process, and issues are resolved efficiently and in a timely manner. Day to day, the Regional Finance Service Delivery Lead will be involved in:
- Responsibility for helping to deliver Finance services in line with SLA for the respective market.
- Engage and influence regional managers as a trusted advisor, proactively identifying and making recommendations to ensure efficient and effective business operations alongside adequate controls.
- Point of escalation for collection risks/issues and incidents, liaising with the appropriate teams to ensure problems are resolved quickly and stakeholders are kept informed. Take ownership to ensure timely problem solving.
- Make sure operations run smoothly for the local markets in line with our processes and guidelines with regular feedback cascaded.
- Build and maintain strong stakeholder relationships with CFOs and other stakeholders ensuring compliance to process and optimum service delivery.
- Work with both the business and the BPO provider to increase understanding, awareness and help ensure strong balance sheet accountability, on time statutory and tax reporting as well as to mitigate risk and deliver strong credit control.
- Work with the commercial finance team to improve financial reporting within Finance in order to better support the business.
- Support the firms continued growth, driving operational excellence within the region, enhancing the customer service for our colleagues and key stakeholders.
- Engage and inspire fellow finance professionals, driving a high-performance culture.
- Ensure that standard processes are followed, whilst working with GPO and BPO to ensure transformation and standardisation of processes, and compliance to these thereafter.
- Point of escalation for risks/issues and incidents, liaising with the appropriate teams to ensure problems are resolved quickly and stakeholders are kept informed.
- They will also work closely with other Regional Leads and Finance Managers to deliver service improvement initiatives, best practise and seamless delivery of all end to end processes.
What you'll need to succeed
- P2P depth of experience with extensive experience working cross country in a multi-tier organisation at a senior level.
- Knowledge of financial accounting and financial management
- Proven experience in a high growth, challenging environment, understanding of pace to meet business demand
- Proven experience in group structures, as well as the complexity this can entail
- Proven track record of project management on complex topics
- Has gravitas and the ability to influence and gain credibility
- Strong analytical capability, complemented with process and governance skills and experience in transformation with a personal drive to enhance development and continuous improvement
- First class communication skills and an instinctive commercial flair are essential
- Process and workload management skills and experience of working against challenging timescales with multiple priorities in a robust and fast-paced environment
What you'll get in return
- Hybrid working environment
- 5 weeks holiday, plus bank holidays
- Your birthday as a paid day off each year
- Cycle to work scheme
- Company pension
- EAP and supportive well-being programmes
- Single Private Healthcare
- Bonus
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk